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Forum Posts

Incorrect display of Microsoft Apps

Hi there,thats my first entry in the Lansweeper forum....I try to uninstall Microsoft Apps. At first I tried to use a powershell script (without lansweeper), which works successfully. When I display the overview of installed apps with powershell, the...

MF_1 by Engaged Sweeper II
  • 2985 Views
  • 4 replies
  • 1 kudos

Helpdesk pricing

With the new licensing announcements, I did not see anything regarding how the helpdesk is licensed.  Is it staying the same or it is factored into the one of the new licensing plans?

jconn1980 by Engaged Sweeper II
  • 2937 Views
  • 4 replies
  • 0 kudos

Resolved! Insert local image missing after latest upgrade on-prem?

I'm pretty sure I used to insert images from local link instead of just 'url', prior to the latest upgrade, which I performed earlier today. Did something change or do I need to change a setting now in order to insert an image into a ticket comment t...

Lapland by Engaged Sweeper
  • 2121 Views
  • 2 replies
  • 0 kudos

Resolved! Completely Turn Off Auto-Generated Tickets from Emails

Hello,We're looking for a way to completely turn off the feature that auto generates tickets based on incoming emails. Previously we've got around this by not adding an incoming email server to the email settings. Unfortunately this band-aid solution...

tshaw by Engaged Sweeper
  • 1966 Views
  • 2 replies
  • 1 kudos

Resolved! SLA Pause

Hi,Is there an option to pause SLA with certain Ticket state ?I mean we need to call outside service to fix something up, and then we'd like to put state "on hold" and we'd like to pause SLA until problem is resolved by outside service.I know we can ...

WI by Engaged Sweeper
  • 1140 Views
  • 1 replies
  • 1 kudos