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Find answers to technical questions about Lansweeper.
It is pretty handy to be able to assign incoming tickets to a specific group and admin. I have several custom fields it would be nice to assign when a ticket comes in. I believe they would just need to be added to the available options in the rule...
Hello - We use the helpdesk via email only. We have setup custom fields for us to enter on new hire type tickets. Things like computer name assigned, email assigned, phone number, ect. We want to communicate these things as we fill them out bac...
When I start "Validate ans Save" button, I received the following message :Error{"errors":[{"message":"You must be logged in."}]} but I cannot determine source
I am trying to see if anyone has been successful in getting Microsoft Graph to work in GCC High. I am able to configure the server and get 100% successful results using the MailTester tool, but using the same info copied into the app fails with "Acc...
MailTester works sucessfully but on the email account page, I get a never ending "Incoming mail error: Processing client & authentication token error." when configuring with the same permissions, its almost as though it doesn't take the gcc high endp...
Hi All, It's possible I'm trying to cater for an odd problem but if it's possible can you steer me in the right direction.I understand the ticket dispatching works in descending order.Essentially the problem is when a customer emails both Maintenance...
Has anyone come across the issue where you can't filter by custom fields in the helpdesk? Whenever I try, it just sits on Processing... and doesn't ever show the results.
2 days ago I installed the latest version of Lansweeper (11.2.1.2).Since then I do have issues with the mail handling.It doesn't pick up the mails that are in the monitored mailbox.If I restart the service manually it does create the tickets, but no ...
