HelloI'm testing out the helpdesk, but as it is right now, I'm going to make a choice about which user objects I want to scan with Lansweeper, if I also want to minimize the selection for "User concerning" or "CC" in Helpdesk tickets.In my mind, a re...
Hey all together,I realized a problem with the helpdesk module and I hope that you people can help me.If I forward an email from my outlook to the helpdesk of Lansweeper with an existing ticket number, the email-history ist cut off. I only get the te...
Hi all,Recently we've noticed that .msg files are not being included as attachments whenever the ticket is created/updated from an email source.We are using O365 with Microsoft Graphs integration. The .msg file can be found in the mailbox so that is ...
Hi Everyone! I would like to ask how it can be solved to be able to display properly in e-mail the code page used in Hungary (1252), because it currently writes � for a significant part of the Hungarian accented characters...
Hi,Can the Lansweeper DB in SQL2019 be set to compatibility SQL:150? All my other databases have that compatibility.Thanks
Hello, I wanted to ask if it is possible in a ticket with custom fields, to exclude certain fields when an option is selected in a combobox. For instance if i have the under Onboarding multiple custom fields and one is "Location of colleague" with va...
Overview - We have a specific group of users who are not assigned a company email address, but who still need to submit helpdesk tickets on occasion. Great. Just have them submit tickets via the website. Except they are required to enter an email add...
What does the scan server have to do with the email test. This is very confusing and a terrible error message! What the heck is this really trying to tell me?
