Adding additional Site Owners

[jacummings]

We had a user that was the only Site Owner for Lansweeper.   He's no longer with the organization so I'd like to remove him and add a different user as Site Owner.  There is a KB on 'Adding owners to a Cloud Site', but I'm not seeing the On/Off toggle for Site Owner under the different user.  (I'm including screenshots of what we should be seeing verses what we're seeing.)  I've tried logging in as this user (resetting the password) but he must have enabled MFA or something because it won't let me get past the "Verify your identity" screen and is asking for a one-time password.  Any help would be greatly appreciated.

[jacummings]

Thank you for your response!  When I tried to create a case, I'm seeing this:  Sorry, an unexpected issue occurred. Report it here.  I've filled out the web form requesting help with getting a case created.

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this. 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.