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General Discussions

Find answers to technical questions about Lansweeper.

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Forum Posts

Resolved! Can I disable TLS 1.2 in Lansweeper?

I have a cyber request to disable TLS 1.2 on my Lansweeper server. Reading within the forums, it appears that TLS 1.2 is a requirement for the LsAgent to work as intended and TLS 1.2 must be enabled.  Without affecting the functionality negatively of...

AD server scanning

Hi.Our AD is set up with multiple servers since we are a wolrldwide company.We have set up active scanning towards our domainname ( company.com )This creates a lot of trafic on our network.Is there a way to specify wich AD server to scan?

Svante by Engaged Sweeper II
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servername:portnumber to helpdesk.domain.com

WE are running Lansweeper on our network and I am working on the helpdesk portion of it. I have it setup currently so that we access it using servername:portnumber and would like to set it so that our users enter helpdesk.domainname.com to access th...

Issues with API since version 8?

Hello has anyone experienced issues creating tickets or modifying tickets using the API since upgrading to the latest version 8? ( working fine before we upgraded but no longer on the new version....

Ericstl by Engaged Sweeper
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Rename Detection with LSAgent

As many companies, we are WFH 100% of the time so we are relying almost entirely on the LSAgent to scan systems. I have discovered that when I re-image a system, rename detection is not picking up the change instead creating a new asset. Is this a ...

brodiemac2 by Champion Sweeper
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Importing Tickets

We will be moving from Trackit to Lansweeper helpdesk. When we import the tickets from Trackit, will the fields that are not in Lansweeper be created? Some of the users that are in Trackit are no longer working here. How will Lansweeper handle these...

Change Management

We are currently using BMC Trackit for our helpdesk andare looking at switching to Lansweeper. In Trackit we have certain types of tickets that must be approved. One is Installi ng new software as well as updating existing software. When a ticket th...