Bug? Asset Status Not Saving

[rinks]

Noticed that when editing an assets status, in our case going from Not-Deployed to Deployed, and hitting "Save & Exit" at the bottom of the asset page (Lansweeper Cloud), all the information except for the Status saves. It is reverting back to "Not-Deployed" and we have to go back into the asset page, change it to Deployed again, and then hit "Save" at the top for the asset to show the proper status. This is messing up our inventory tracking as we've got hundreds of assets that were set to deployed that are now set to not-deployed and we have no way of going back and tracking which are actually deployed or not without rescanning our entire warehouse.

[Jacob_H]

Hey Rinks - I did that with my personal installation and I couldn't reproduce it - so yeah, I'd log a ticket if I were you

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[Obi_1_Cinobi]

Hello there!

If this issue is still occurring, and you need further technical assistance, please raise a support case: https://www.lansweeper.com/contact/contact-support/

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