Edit Ticket menu in Helpdesk

[Sanderr]

Hi!

We are on Lansweeper v. 11.1.1.3.

Using the drop-down menus in the "Edit ticket" window is bugged.

When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll the whole "Edit ticket" window in order to see the items in the "Category" drop-down menu.

On the picture attached you can see marked with nr1 drop-down menu that extends out of the view and at nr2 you can see that I need to scroll the entire window to see the drop-down menu.

[StevenB]

update to v. 11.1.7.1 still have the same issue... any fix soon , when will this feature return to how it was before ?

[Obi_1_Cinobi]

Hello there!

We are almost finished with our upcoming release, and if final testing goes well, we expect to have it out soon, including this fix.

[DonMario73]

Hi, can you pls let us know when the upcoming release will be available?  

Thank you

[Sanderr · Accepted solution]

v. 11.2.0.3 fixes this.

[StevenB]

update to v 11.2.1.2

-Fixed-LAN-15922 It was not possible to select an item from a dropdownlistr in the helpdesk using a keystroke

still not working, from the menu Action , Change Type or Change Team, nothing happen when we try with keystroke to find a Type or une Team in the long list

[Obi_1_Cinobi]

Hello there!

I cannot give you an exact date, but it should be very soon, some minor bugs were found during testing, which have now been fixed and retested.

[StevenB]

Same issue persists with version 11.1.1.4. Any luck in obtaining a fix?

[Sanderr]

We are now on version v. 11.1.4.6 and the issue still persists. No fix yet.

[ErikT]

Hi there, 

We have reported this issue internally.

Our development team is investigating the root cause and we hope to get a fix out soon. 

We apologize for any inconvenience this may cause.