Error code: SBOX_FATAL_MEMORY_EXCEEDED

[AppSuppDBA]

Hello, hope you all are doing well.

I'm getting the error in the subject line when clicking the "Change Groups" under User Roles in User & Access Roles page.  The page spins for a few seconds and then

Error code: SBOX_FATAL_MEMORY_EXCEEDED

This happens in any browser used.

Using a MS SQL DB backend

Version 10.2.5.0

Thank you for any help.

[AppSuppDBA]

It was the size of the zip file was causing it to be blocked.  Sent a smaller file and it went through.

[Obi_1_Cinobi]

Hello there!

Should there be a need to transfer larger files for your existing support case, we do offer an upload form for files up to 250 MB: https://www.lansweeper.com/upload-case/

[Obi_1_Cinobi]

Hello there!

Would you mind contacting our technical support team? More details on how to log a support case can be found here: https://www.lansweeper.com/contact-support/

[AppSuppDBA]

Thank you for the response.  Emailed support and received this error.  Might have been the files attached.  They were zipped.

support@lansweeper.com (support@lansweeper.com)
Your message wasn't delivered because the recipient's email provider rejected it.