07-10-2023 04:42 PM
I updated Lansweeper from 105.2.1 to 10.6.0.0. After the update, I can no longer scan any assets; the last scanned devices were before the upgrade.
Solved! Go to Solution.
07-13-2023 01:19 PM
Our issue was solved by the following steps:
Navigate to the Configuration > Your Lansweeper License page.
Click the pencil to edit the license key.
Copy the license key to notepad.
Clear the license key form.
Paste the license key back into the form and click OK.
Rescan some assets.
07-26-2023 04:04 PM
The fun times continue. Lansweeper stopped scanning again over the weekend, and I have been unable to scan anything.
07-26-2023 04:42 PM
Hello there!
Please log a case with Lansweeper support again and provide us with a new log package, so we can look into this. It would be really interesting to see if you are getting the same license issue again or if you are facing a different error. If the license issue is of the recurring kind we would need to increase the priority of this bug.
07-12-2023 05:09 PM
experiencing the same issue. Enabled Scan Logging and created report per https://community.lansweeper.com/t5/troubleshooting-scanning-issues/debug-scan-issues-by-enabling-sc...
attempted several scans, report it blank
In scanning queue, computers show added to queue and then fall out without moving to Windows computer scanning
07-12-2023 05:13 PM
Hello there!
Please get in touch with support so we can have a look at your logs: https://www.lansweeper.com/contact-support/
07-12-2023 08:03 PM
logs were provided yesterday. thanks
07-13-2023 01:19 PM
Our issue was solved by the following steps:
Navigate to the Configuration > Your Lansweeper License page.
Click the pencil to edit the license key.
Copy the license key to notepad.
Clear the license key form.
Paste the license key back into the form and click OK.
Rescan some assets.
07-12-2023 08:24 PM
Lansweeper was able to get everything working normally. After they checked the logs for the second time, seemed like the license needed to be reapplied. Not sure why the update broke my license.
07-10-2023 06:40 PM
I upgraded our test installation and so far it seems to be scanning successfully. I would open a case with support, they should be able to help you with this.
07-12-2023 02:23 PM
Support has been unable to resolve my problem. they asked for the logs, I followed the steps for suggest fix. Still unable to scan, sent more logs then suggested it was license problem.
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