04-28-2022 08:06 PM
03-10-2023 12:27 PM
Hi All, closing this discussion as our teams have responded to the original topic/related questions. Please start a new post if there is another topic you'd like to discuss
02-22-2023 09:51 PM
Any update on this? I need my users to be able to access Lansweeper's ticketing system without using the VPN when they are working from home. Many of their tickets say they can't login to the VPN.
02-23-2023 10:46 AM
Hello there!
There are currently no plans to make the Lansweeper helpdesk available on the Lansweeper cloud platform. We will most likely be evolving to provide integrations with helpdesk systems like Zendesk, Freshdesk, and more. For an overview on the current integrations, you can refer to this page: https://www.lansweeper.com/integrations/
03-09-2023 05:01 PM
This makes no sense to me. Why would you be willing to allow integration with competitors products yet not allow your own ticketing system to be accessed from the cloud? I purchased Lansweeper for the ticketing system dropped SolarWinds and they allowed remote access without a VPN. Can I get a refund on Lansweeper so I can go back to SolarWinds?
03-10-2023 09:39 AM
Hello there!
We would recommend reaching out to your sales rep for this discussion. You can contact our sales team here: https://www.lansweeper.com/contact-sales/
05-06-2022 11:41 AM
05-05-2022 08:48 AM
C Johnson wrote:
It would be so useful to be able to access tickets via cloud and bypass VPN or having to be inside the domain, especially now that all asset information is in the cloud. Just curious if this is on the roadmap or not.
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