scenner showing service not started in console

[Nik14]

HI Team,

We have installed a scanner in one entity, but the service is showing down in the Lansweeper console.

The Lansweeper service is already started in the server and its fine as well, after the Lansweeper scan service installation we have changed the db password form the configuration editor as well.

After the installation the scanner connected to console but after one days its showing service not started even though service is running in the server. We were able to telnet DB server as well and connection is successful. Attaching the error log for the references.

[Obi_1_Cinobi]

Hello there!

The first thing we would recommend is checking if your SQL Server is correctly set up to host a Lansweeper database by checking all of the items in this KB article: https://community.lansweeper.com/t5/installation/configuring-a-sql-server-instance-to-host-the-lansw...

Additionally, you can use the UDL test to check if your connection details are correct: https://community.lansweeper.com/t5/quick-tech-solutions/troubleshooting-remote-database-connection-...