SNMP Asset dont work

[EDV_OHZ]

Hello,
I've been trying for some time an eXtreme switch as SNMP asset with in Lansweeper record.
Unfortunately without success.

The Device Tester works very well and I get the following result:

Lansweeper DeviceTester 7.1.0.1
Scanning Lansweeper Service (on this machine)..
Status: Service not found
Version: Executable not found
Scanning TCP ports..
Open ports:
22 (SSH)
Closed ports:
21 (FTP)
23 (Telnet)
25 (SMTP)
80 (HTTP)
135 (EPMAP)
139 (NetBIOS Session Service)
443 (HTTPS)
445 (SMB)
9100 (Jetdirect)
16992 (Vpro HTTP)
16993 (Vpro HTTPS)
(...)
Scanning SSH..
Error: Timeout exceeded while waiting for welcome message. Make sure you are connecting to an SSH or SFTP server.

Scanning SNMP..
ObjectID: 1.3.6.1.4.1.1916.2.93
Hostname: Access-IT
Description: ExtremeXOS (Stack) version 22.3.1.4 22.3.1.4-patch1-4 by release-manager on Thu Sep 21 12:06:37 EDT 2017
Uptime: 289d 19h 24m 49s 0ms
Contact: -----
Location: -----
IpForwarding: 2
Interfaces: 94
(...)

WARNING: LANSWEEPER SERVICE NOT FOUND!
Done.


But if I enter this information in the credentials and also map the device directly, I get no information about the device, not even an error message.

Even deleting the device and re-searching and capturing did not help.

Do you still have an idea?

Thank you...
best regards
Nils

[Hendrik_VE]

Hi Nils,

In order to troubleshoot correctly, you need to run the DeviceTester from the actual scanning server. Your test shows that you have run the test from a different machine.