Hello,
I am trying to add more users to our cloud site for Lansweeper, and we're having difficulties with them verifying their accounts. They receive the email invitation, but when they click on the link, it leads them to a login screen instead of a verification window. Although we have SSO enabled, I don't think this should affect their ability to verify.
When clicking on 'Click here to resend email', we cant another error.
I have deleted and recreated their accounts on our cloud site, but I'm still encountering the same issue. Their information matches our on-premises Lansweeper, and they can access it successfully. I also had them try accessing our cloud site through the 'Link with cloud site' option, but they still receive the same error message indicating an unverified email address.