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After using LS and the Helpdesk for a few weeks...

My company moved to LS from Spiceworks due to LS's superiority of asset tracking and inventory. The helpdesk portion of LS was a nice added bonus with a boat load of bells and whistles to play with. With that said, we've ran into quite a few 'quirks'...

jkrelic by • Champion Sweeper
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  • 1 replies
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Resolved! New User with no Email address

I have an area that has multiple users. Call it "Main Office." I want to create this area as a new user so that when I select it, it shows all the tickets that have been created for this area. How do I go about getting around the email requirement?...

Frederick by • Engaged Sweeper II
  • 4783 Views
  • 1 replies
  • 0 kudos

Resolved! Edit closed tickets

We're slowly building our helpdesk operating procedures and some information needs to be changed as we learn things and update how we record trouble tickets. Some of our old closed tickets need some items changed such as root causes and the user who...

Frederick by • Engaged Sweeper II
  • 10022 Views
  • 4 replies
  • 0 kudos

Resolved! lspush - non-readable results

Hi,When running lspush locally I get the result shown. Could this be because of the language installed or am I doing something completely wrong? The txt file generated by lspush is 64kB and full of garbage:‹ íýérI’.Úï™wˆ™sº%Sº ƾdßsÎÅJ²’ QHföÁ-...

erikw by • Engaged Sweeper
  • 5631 Views
  • 2 replies
  • 0 kudos

Kaspersky MSI Uninstallers failing

Hello!My team is in the process of removing Kaspersky Endpoint Security throughout the network (moving to Cb Defense). Going through the Admin Console on our Kaspersky server is tedious so far. I found in Lansweeper that all Endpoint versions from 8 ...

Surface Docks

Hi all,Quick search didn't though up anything on this.We have a lot of Microsoft Surface devices, various models, 3, 4, Surface book (even an RT!) I can't see an entry on an asset for the Surface dock connected to the device. I was hoping to do an au...

Cameron by • Engaged Sweeper
  • 4743 Views
  • 1 replies
  • 0 kudos

Add data to existing assets

Hello,I would like to ask if it is possible to massively add data to existing assets, I would like to add information to the created custom fields eg based on the computer name. What is the best way to do this?Best regards

bposiakow by • Engaged Sweeper
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  • 2 replies
  • 1 kudos

Computers: Encryptable Volumes help

We are currently going through the process to bitlock all of our computers and we have noticed that for many of the computers we have bitlocked are not showing up. They are set to active, they have been scanned many many times, they are windows compu...