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‎04-25-2024 12:18 PM
when i assign a ticket to someone, there is a number next to agent name. it does not represent number of assigned tickets. what does it mean. ((screenshot attached)
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‎04-26-2024 01:38 PM
Hello there!
This number should represent the number of assigned tickets to the agent in question, but it will take into account all tickets with a status different from "closed".
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‎04-26-2024 01:38 PM
Hello there!
This number should represent the number of assigned tickets to the agent in question, but it will take into account all tickets with a status different from "closed".