→ Having trouble accessing our new support portal or creating a ticket? Please notify our team here

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
supunnirman
Engaged Sweeper


when i assign a ticket to someone, there is a number next to agent name. it does not represent number of assigned tickets. what does it mean. ((screenshot attached)

lansweeper.jpg

1 ACCEPTED SOLUTION
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

This number should represent the number of assigned tickets to the agent in question, but it will take into account all tickets with a status different from "closed".

View solution in original post

1 REPLY 1
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

This number should represent the number of assigned tickets to the agent in question, but it will take into account all tickets with a status different from "closed".