09-15-2017 03:05 PM
07-04-2018 02:18 PM
Added: #455248 It is now possible to send help desk emails from multiple email accounts configured under Configuration\E-mail Settings. If an email is sent to a specific help desk account or alias and then replied to, the reply is sent from the same account or alias. If a ticket is created in the web console and the agent has no alias, related emails are still sent from the default email account.
07-04-2018 09:47 AM
09-18-2017 04:14 PM
09-18-2017 03:55 PM
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