Resolved! what does the number mean next to agent name?
when i assign a ticket to someone, there is a number next to agent name. it does not represent number of assigned tickets. what does it mean. ((screenshot attached)
Forum Posts
Resolved! Dell Warranty Info
I've recently noticed that several of our Dell assets have the wrong warranty info. They show as either expiring before the system was purchased or expiring after a year. For each of these, I've found I have checked them on the Dell Support page to...
What does "Windows computers logged onto" really mean?
I had a colleague suggest that Lansweeper was 'broken' based on the 'computers logged onto' section of an AD users summary page. In this case, he was looking at one of his own accounts, and this is an excerpt of the results:The key here is that he ce...
Resolved! Scan data updated in asset screen but not in report
Hello,I have detected that a customized report is not showing updated data for field tblVolume.FreeSpace.Disk free space was changed 3 days ago Scan is performed daily.If I access the Asset infromation screen, I can see the updated information.If I r...
Report for Multiple Files Existing on Desktop
I have 2 versions of a report that I want to get to work to accurately show scanned information. I am not sure if I have the correct joining of tables or if something else is wrong. Select Top 1000000 tblAssets.AssetID,tblAssets.AssetName,tblAssets.D...
QR Code scanning issue
We are having a bit of an issue with the QR codes we are printing. We currently have labels printed on all our devices that lead to Lansweeper Classic on Port 81. We have changed this to Port 8443 for security reasons. We are trying to decide how ...
Resolved! Lansweeper Certification Courses?
A while back I attended a webinar where it was mentioned that a course or series of courses were in the works to obtain Lansweeper certification(s) and would come about some time in Spring. I was wondering if there has been any news or other announce...
Can't unlink old server
Hellowe changed our lansweeper server and had a link to lansweeper cloud.We tried to remove it from every option but we can't delete the old server because the link to the cloud.We tried to unlink it from the cloud, but it's stuck in the status "Unli...
