Aruba VLANs Not Showing Up

[KHoegeman]

We have some new switches: 6200F 24G & 48G CL4 4SFP+370W Switches

They have 2 VLANs the default which is #1 and a guest wireless VLAN #125
When a switch is selected in Lansweeper the VLAN column only shows the default VLAN
All the ports are configured with both VLANs
Firmware has been updated
I have guest wireless devices running through this switch so the VLAN 125 works

Lansweeper will display multiple VLANs on our older Procurve and Aruba switches

Our Observium server can detect both VLANS on these switches.

Any suggestions?
Thanks

Ken

[icta]

Dears
Same problem here on 6100 switches. Differently on 2530 everything shows correctly

[David_GF]

If what's written in the previous answer from @ErikT did not solved the issue, you need to open a ticket with Support 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[ErikT · Accepted solution]

Hi @KHoegeman 

Make sure that the switches are scanned successfully. Here are our knowledge base articles:

Network device scanning requirements

Scan a network device

If you continue to see the same behavior, our tech support team should be able to assist you with this. 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.