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Ticket ID increased automatically

Hi everybody,we started our helpdesk system after a test period manually resetting the ticket ID number to #1.At ticket #57, the system has increased by 1000 the id, that now is #1058 .What can i do to bring back the id to #58?Thanks in advance for y...

maxluc by Engaged Sweeper
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step 4: Assign and grant API permissions

Your article at: https://www.lansweeper.com/knowledgebase/how-to-scan-office-365-with-a-microsoft-cloud-credential/ is woefully out of date. I and many other rely on your KB's but only so long as they are accurate. When you get to step 4: Assign and ...

SlackJack by Engaged Sweeper II
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Resolved! Add software to Linux server

I want to be able to track software that Lansweeper isn't picking up in its scans. For example, we are running Jira on Linux but it's installed from a .bin file, not RPM so Lansweeper doesn't see it. I am able to create the software license manually ...

amyers16 by Engaged Sweeper II
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Resolved! Database Upgrade

We plan to upgrade the database from localDB to SQL server, apart from the installation, is there any additional setup that we should do? Do we need to purchase a new license specific for SQL Server?

klydos by Engaged Sweeper II
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Resolved! Non-Networked Inventory

Hello... I'm a prospective customer interested in utilizing Lansweeper for IT Asset Management & Inventory.  I expect Lansweeper is fully capable of discovering network-connected assets as well as software installed on those devices.  I'm also intere...

jsmalone by Engaged Sweeper
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  • 3 replies
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Apple Mac Scanning (Active User & Warranty Status)

Hello everyone! I was wondering if there are any additional configurations for Apple macOS scanning to include assigned users for every MacBook machine and if possible (but not mandatory) to have a warranty status similar to Windows machines. I can s...

NadimDaher by Engaged Sweeper II
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  • 5 replies
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