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High CPU utilization on our database server

We are currently experiencing high CPU utilization on our database server. We are on SQL Server 2019 and we are on version 10.4.0.2. During this time we have had issues with the scanning servers connecting back to the database after they are rebooted...

Resolved! Small scaning agent for remote offices

Dear team, is there any solution to scan a remote office without having a vpn connection to our main Lansweeper installation? It would be nice if there is a small proxy server running under windows or even linux which will deliver scanning possibilit...

BuckRogers by • Engaged Sweeper II
  • 6326 Views
  • 5 replies
  • 1 kudos

Ticket dispatching rules for web created tickets?

I found the KB article on performing actions using dispatching rules, but it only seems to apply to tickets created via email. We don't really plan on using that feature, instead trying to encourage our users to create tickets using the portal. Can w...

Cannot filter reports

Hello,Just starting to use the Cloud version, comparing it with our on premise version.When I watch any report on assets, I miss the fiter fields above each column.That is a serious absence of functionallity for me, I use that very often.Can I add th...

Beheer by • Engaged Sweeper II
  • 2971 Views
  • 3 replies
  • 0 kudos

Resolved! Outgoing Email Template- Priorities missing

When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated E...

Cognitnaut by • Engaged Sweeper II
  • 4165 Views
  • 3 replies
  • 0 kudos

Resolved! Deleting a Ticket

How do I completely delete a ticket from the Help Desk system?Thanks.

HarkinsIT by • Champion Sweeper
  • 12856 Views
  • 4 replies
  • 0 kudos