This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign in/Join

Delete wrong note from ticket

Hello, can someone tell me what's the correct table I have to operate to for cleaning some system notes?We inserted a wronkg email address and now we have a lot of system notes like this:"An error occurred when trying to mail the previous note.The fo...

ufficioced by • Champion Sweeper
  • 1270 Views
  • 0 replies
  • 0 kudos

LsAgent not sending AssetID?

I've run into an issue getting new LsAgent scans to show up on our server. It picks up scans for already existing assets, but not for new ones.The client logs say the scans are sending fine, but the server never receives them. The server log says thi...

sgoff by • Engaged Sweeper
  • 8119 Views
  • 5 replies
  • 0 kudos

MAC OS X - latest patches

Does anyone know how to check whether macOS has been updated with latest patches?We have scanned all Macs in our business and they are only showing the basic details with no software or reports tab like in windows client scans.

ETars2022 by • Engaged Sweeper
  • 1186 Views
  • 0 replies
  • 0 kudos

Edit Fields - Mass Edit from Report Menu

Currently, the only way to edit/update fields for more than one asset at a time is from the asset view. Unfortunately this is very difficult and time consuming if there is specific criteria for mass update. I would like to see the “Edit Fields” & “Ma...

kshane by • Engaged Sweeper
  • 2605 Views
  • 4 replies
  • 7 kudos

Custom Reports - in depth

Hi all,I've been asked to make a custom report thatNumber of tickets with assets attachedWhat departments are getting the most ticketsThe ability to include 2 custom fields named 'Work Centre' & 'Current Fault'Very inexperienced with SQL database so ...

Cannot remove Lansweeper news widget from dashboard

Hi,I understand that by design the default widgets provided with the application cannot be modified. That's fine with me, however I fail to understand why I cannot remove the "Lansweeper news" widget from the dashboard. We are using Lansweeper also o...

techreg by • Engaged Sweeper III
  • 1763 Views
  • 0 replies
  • 0 kudos

Can't change settings

I'm sure there's something I'm missing.Whenever I go to a settings page like "Website Settings", if I uncheck a box, there's no way to save the settings. If I refresh the page the box is still checked. My user has Administrator access.