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Ticket dispatching rules for web created tickets?

I found the KB article on performing actions using dispatching rules, but it only seems to apply to tickets created via email. We don't really plan on using that feature, instead trying to encourage our users to create tickets using the portal. Can w...

Cannot filter reports

Hello,Just starting to use the Cloud version, comparing it with our on premise version.When I watch any report on assets, I miss the fiter fields above each column.That is a serious absence of functionallity for me, I use that very often.Can I add th...

Beheer by • Engaged Sweeper II
  • 3017 Views
  • 3 replies
  • 0 kudos

Resolved! Outgoing Email Template- Priorities missing

When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated E...

Cognitnaut by • Engaged Sweeper II
  • 4384 Views
  • 3 replies
  • 0 kudos

Resolved! Deleting a Ticket

How do I completely delete a ticket from the Help Desk system?Thanks.

HarkinsIT by • Champion Sweeper
  • 13109 Views
  • 4 replies
  • 0 kudos

Scan domain from workgroup server

Hi, we've deployed a scan server in workgroup, we're trying to scan domain's server with Domain Admin credentials and with Local Admin Credentials both. The scanning error is ACCESS DENIED only on WMI Query, we tested it using TestConnection.exe . On...

Marinello by • Engaged Sweeper
  • 2739 Views
  • 3 replies
  • 0 kudos

Meet our featured Community Hero

Happy Friday all! Be sure to say congrats to @Hendrik_VE  if you see him around the Community  Community Hero of the Month: January 2023 - Lansweeper Community - 66012  

Merging domains (eg contoso /contoso.local)

Dear team, I am using several lansweeper installation. My main concern is mostly the mechanism how duplicates are handled. In my last installation I have a mixture of scanning IP ranges and using agents for home office / remote office users. Mostly I...

BuckRogers by • Engaged Sweeper II
  • 1549 Views
  • 0 replies
  • 0 kudos