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Default priority based upon ticket types

I have various ticket types (Terminations, General Support, Purchasing, etc...) Is there a way to automatically set the Priority based upon the Ticket Type? Like Terminations always should be set to highest Priority, whereas purchases can be set to L...

mkruer by • Engaged Sweeper
  • 1009 Views
  • 0 replies
  • 0 kudos

Deployment Not Running

I have a deployment to run a MSI, but whenever I try running it on a test computer, it doesn't ever start I think. The Installer Logs don't show anything being added, and there's no confirmation anywhere that the deployment ran. Rescanning the asse...

Scan UPS

Hello,I was wandering if it is possible to scan an Smart UPS 1500 that is connected to a server via USB?You have the option to enable SNMP, but this UPS has no network card.

efriggen by • Engaged Sweeper
  • 2415 Views
  • 1 replies
  • 0 kudos

Verify a successful copy to user computer

I recently deployed a copy of an executable file to the users" desktop and start menu. I am receiving notification from some users that they never received the file. Rather than connecting to each computer manually, is there a way i can do an invento...

davisr65 by • Engaged Sweeper
  • 3829 Views
  • 1 replies
  • 0 kudos

Acknowlege from Alerts

Hello,is it possible to acknowlege alerts from the Dashboard? So they are not longer displayed.I have some Servers, where the disk is full, but this is okay, because there is no more space needet.

Helpdesk Custom field for working hours

Hello,we need the possibility to track working hours for a ticket per day. The state based automated tracking of lansweeper doesn't fit our requirements since some tickets get passed from agent to agent and the process of changing ticket states every...