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LS Agent on Windows 7

Hello!I have encountered an issue with Windows 7. After I install the agent I check the lsagentlog to find why it doesnt work and the message there is this 2018-11-16 13:17:57,589 [1] INFO Starting Lansweeper Agent Service2018-11-16 13:17:57,604 [6]...

AV scanning fail

Our Lansweep is reporting Antivirus: avast! Antivirus Enabled Outdated Every workstation....but the defs are good to go.....where is the scan failing...or where do I need to adjust it?thank you

EB by Engaged Sweeper III
  • 2 replies
  • 0 kudos

Resolved! Brother printers not showing in asset list

I've recently added 3 Brother printers to our network but for some readon they're not showing up in the printers page. I have 37 otrher printers in there of various types (Epson, HP etc) but the recently intalled Brother units are nowhere to be seen....

OllieM by Engaged Sweeper II
  • 2 replies
  • 0 kudos

How to merge 2 records

So we have a "smart TV" in a meeting room, which is also used as a monitor for a computer in that room.Lansweeper has picked up the TV via it's network address with a normal scan, but it's also created a different Monitor asset which it's got, presum...

AndyIps by Engaged Sweeper II
  • 4 replies
  • 0 kudos

Aastra phones getting detected as "Web Server"

Good afternoon,I’m writing in this forum because i’m having a hard time making lansweeper detect my VOIP Aastra phones.So the problem is really simple, lansweeper detects the phones as « Web Server ». I’ve tried everything and can’t seem to find the ...

elaxrocha by Engaged Sweeper
  • 1 replies
  • 1 kudos

Resolved! asset description

For computer objects, in the AD there is a "Description" property. When I click on an asset there is a description, however it does not appear to be getting the value from the AD, is it therefore pulling it from the windows computer itself?I want to ...

AZHockeyNut by Champion Sweeper III
  • 1 replies
  • 0 kudos