This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Personalize interface user ticket

Hello I am newly in testing with Lansweeper. I would like to know if we can completely modify the interface that the user will use when creating a ticket? example, delete in the user interface the option '' Assets Concerning '' Remove the Subject fie...

bidon by • Engaged Sweeper
  • 8073 Views
  • 4 replies
  • 1 kudos

Notification ticket in pending after 1 week

Hi everyone, experts.I have a question for youI'm new to using Lansweeper's ticketing system.I was wondering if there is the possibility to notify after a week from the creation of a new ticket to the team / agent that there is an ticket open or in p...

Second email account for HelpDesk

Good day!Yesterday I added a second email address to our Lansweeper helpdesk. emails sent to the address are loaded into Lansweeper. However, no outbound emails are being send. After a bit, the system adds a ticket note. I have attached a screens...

JTempleton by • Engaged Sweeper III
  • 4882 Views
  • 1 replies
  • 0 kudos

Shared Ticket views between agents

Hi,Is it possible for all agents to have the same ticket views? It would be handy so every agent doesn't have to make there own view and one agent could create the view and then share it.

Jamesa-IQ by • Engaged Sweeper
  • 4115 Views
  • 1 replies
  • 0 kudos

Outgoing email

Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?Note: "Add note history" boxes ar...

SalGBA by • Engaged Sweeper
  • 6391 Views
  • 3 replies
  • 0 kudos

Schedule/Calendar Ticket

Hello,I'm looking for a way to schedule a ticket in the future. For example, on January 1 I need to disable some accounts. So I want a create a ticket now that won't appear until January 1. Is there a way to do this in Lansweeper?

enush by • Engaged Sweeper II
  • 4039 Views
  • 1 replies
  • 0 kudos

Auto-close feature

I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?Thanks for the assistance!-Shawn

New inventory of computers

All,I am trying to figure out the best way to enter new inventory. I am getting in new machines and want to put them into Lansweeper. What I did was manually create a new asset in Lansweeper. I entered in the serial, MAC address, and SKU, set asse...

mwrobo09 by • Champion Sweeper
  • 4548 Views
  • 2 replies
  • 0 kudos