Hi,Is it possible for all agents to have the same ticket views? It would be handy so every agent doesn't have to make there own view and one agent could create the view and then share it.
Currently testing the help desk. I have none of the outgoing email templates enabled, however, emails are being generated for ticket creation and state change at the very least. How do I stop outgoing emails to users?Note: "Add note history" boxes ar...
Hello,I'm looking for a way to schedule a ticket in the future. For example, on January 1 I need to disable some accounts. So I want a create a ticket now that won't appear until January 1. Is there a way to do this in Lansweeper?
I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?Thanks for the assistance!-Shawn
All,I am trying to figure out the best way to enter new inventory. I am getting in new machines and want to put them into Lansweeper. What I did was manually create a new asset in Lansweeper. I entered in the serial, MAC address, and SKU, set asse...
I don't have any previous versions and they've probably been missing for awhile. (Not sure when). I have a .bak file but i'm not quite sure how to pull that data I'd like.Any help/ideas?
I have a problem that I'm only having with the deployment of GhostScript.Lansweeper is returning me following error:Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (DOMAIN\installuser). ShareCredential: (user). Command: "\\se...
