General Discussions

Find answers to technical questions about Lansweeper.

Topics in this forum

Sorted by:

Sign in/Join

Agents should see all tickets, but receive an e-mail notification only for their team

Hello,We are testing help desk in our company. We have 5 different locations in different countries, but we would like to have one help desk solution.I can create for each location one team and I can add for each location different e-mail for help de...

Agentless WMI Scanning with Fortigate FW in the way

Has anyone had success in scanning a Windows target in another network zone protected by a Fortigate FW with NATing rules. Not Lansweeper specific, but I found this article https://forum.fortinet.com/tm.aspx?m=65235 that speaks to what appears to be...

Some users not AD linked

Hello,Subject & Description says it all really, a couple of users don't seem to have synced with AD & Lansweeper, the can log tickets etc but when I search for them nothing comes up however I can find their ticket and go in to the user. example below...

Bulk Remove Users

Hello:We recently upgraded our Lansweeper and added a helpdesk function. We are in the process of importing all of our tickets into the system but the users that are associated with these tickets are listed in Lansweeper multiple times. It appears ...

Combobox-->Agent/Team

Can agents or teams receive tickets based on a tickets drop down categories or custom field?

Default Agent to specific Team

Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.Thanks

AddNote API - want to disable history

Using the AddNote API it is including the history of the ticket on all updates. Is there a command line or setting we can do so these don't generate the history in the email?Thanks

Can't edit certain ticket states

I am trying to edit the description of certain ticket states (Open, In Progress, and Awaiting Reply) but nothing is happening. Are these ticket states unable to be edited?

Top Kudoed Authors

User

Count

2

2

2

1

1