This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Office 365 scanning issues

I have been trying to get this up and running. It just keeps failing to connect to 365. I removed MFA from the account that I am using and it still is not working. I also seen in a post that you have to enable basic authentication on the scan server....

Lansweeper Reporting Old Assets as New

Contents of errorlog.txt2019-09-14 20:25:13,980 [SCAN_10.40.195.11] INFO Error updating or inserting last scan DNS redirected to 1205-DC02 but expected computer 1205-DC02.something.local at LansweeperService.ComputerScanning.CheckWMIInitialAccessO...

Jpatterson by • Engaged Sweeper II
  • 9473 Views
  • 6 replies
  • 0 kudos

Cannot edit a ticket anymore

I upgraded to the latest version, and now I cant edit tickets. Even if I go into edit mode and dont change anything I cant save it. Get the message that "There is no row at position zero"

markharry by • Engaged Sweeper III
  • 8990 Views
  • 4 replies
  • 1 kudos

Resolved! Assets disappearing

Hello,We have noticed that sometimes assets disappear in lansweeper. Mostly VMware persistent VM's, when we do a manual rescan of disappeared asset it adds the asset again in lansweeper. But this is an annoying issue for us since we use a lot of cust...

Change History or Restore of Custom Reports?

I opened a custom report with multiple case statements, used it as a template for a new report via SAVE AS.. when looking for the initial report, its gone now.Any way to view Change history to recover before SAVE AS?I was thinking this would create a...

GoHawks5 by • Engaged Sweeper
  • 4469 Views
  • 1 replies
  • 0 kudos

Old Windows 7 Assets

We are using LanSweeper to help us determine what computers still have Windows 7 on them. Once we reload the PC with 10 or completely swap it out. How long does the old asset stay in LANsweeper? I see that several non present Windows 7 assets are s...

Admins view all helpdesk tickets

I want my admins to be able to see all help desk tickets, not just tickets assigned to them. The same way you see all of the tickets in the built in admin login.I have given my admin group access to all rights that are available in the group settings...

thare by • Engaged Sweeper II
  • 9427 Views
  • 6 replies
  • 1 kudos

agents can't create new tabs

Good Afternoon,As of today 2 of our 19 agents suddenly can't view there tickets & are unable to create new tabs.What could cause this? Nothing permission wise has been changed except the latest update applied 2 or 3 days ago.Regards