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Agent notification on own created ticket

Hi all,I was wondering something.If an agent creates a ticket (user don't mail de helpdek mailbox but directly to an agent), how can we send a ticket-creation-notification to that agent? If a user mails directly to the helpdesk mailbox, he gets this ...

Preve by Engaged Sweeper II
  • 6013 Views
  • 1 replies
  • 0 kudos

Resolved! Location Map and Asset Icons

Just started working with the Location and asset icon feature. I upload a floorplan of our building, a stand png format. Began placing desktop icons for each user. Saved the map. Came back later to add more systems. Opened the location, clicked ...

Raeth001 by Engaged Sweeper
  • 16811 Views
  • 7 replies
  • 2 kudos

Deployment worked yesterday, incorrect function today

I was doing a deployment (it was actually the Intel SA-00086 vulnerability detection deployment) yesterday and had it working well. I ran it against several hundred machines successfully, but did not complete everything. This morning I came in to fi...

jwood_mls by Champion Sweeper
  • 5173 Views
  • 1 replies
  • 0 kudos

Change in Network Topology. Can I still scan assets?

Hello. Our company has one main office where all of our servers are located and between 20 and 30 remote job sites. We have always used Sonicwall TZ boxes on all remote sites to create point to point always-up VPN connections to our main Sonicwall ...

HarkinsIT by Champion Sweeper
  • 4957 Views
  • 1 replies
  • 0 kudos

Ipconfig /all

Very simple. Kinda useful.cmd.exe /k {actionpath}psexec.exe \\{computer} ipconfig /allPlease note psexec.exe must be in the actions folder.JW

"This site can't be reached" error

After upgrading to v6.0.100.75 we began to see this error in both Chrome and IE. If we click a link on the Lansweeper main dashboard, we will get the error (see attachment). If we click the back button, we get the same error. However, if we just l...

ADixon by Engaged Sweeper
  • 6196 Views
  • 1 replies
  • 0 kudos