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Generating tickets with emails

We just purchased Lansweeper and where I worked at before we used the helpdesk portion. Users would email an address (support@domain.com) and the email would come through to the desk. From what I read this is set up in the incoming email part of the ...

ckurth by • Engaged Sweeper
  • 4964 Views
  • 1 replies
  • 0 kudos

Local user profile variable scanning

I need to scan for a file in the AppData folder for local user profiles on workstations. Is there a variable I can use to scan all profiles under Users such as C:\Users\%username%\AppData...?(I tried %username% and it did not work)Thanks in advance f...

jjmcb by • Engaged Sweeper
  • 4271 Views
  • 1 replies
  • 0 kudos

What triggers a change to "first seen" date?

We have computers that we swapped out in the last couple years but their first seen date show something like "4/29/2012". The computers are being scanned fine with no errors and everything else seems to be picked up fine. I'm pretty sure our techs ...

rainit by • Engaged Sweeper
  • 3854 Views
  • 1 replies
  • 0 kudos

Security Camera

I have a separate VLAN for all my security camera's. I added that VLAN to be scanned but when I scan it it doesnt find anything. Is there something else I need to do or can lansweeper not do secuity cameras?

dstein by • Engaged Sweeper II
  • 4381 Views
  • 2 replies
  • 0 kudos

Lansweeper redirect HTTP to HTTPS

Hello,I have Lansweeper installed with express database on a 2016 server using IIS. I have a Certificate install from our internal CA.I'm able to easily hit both urls:http://hosthttps://hosthttp://host.domain.com (FQDN)https://host.domain.com (FQDN)...

Posibility to deactivate email CC option?

Hi,User1 send a email to our helpdesk email adress and in CC to User2 and User3. Lansweeper genarate automatically a ticket. User2 and User3 are automatically in Lansweeper Helpdesk as CC User declared. Is it possible to deactivate this option? We w...

solon2099 by • Engaged Sweeper
  • 9383 Views
  • 3 replies
  • 0 kudos

Duplicate Deployments

When I choose a package to deploy, it gets deployed twice. The first one will succeed and then it will run again, even though I only deploy it once. Any ideas on how to keep this from happening?

mdotadmin by • Engaged Sweeper
  • 12065 Views
  • 9 replies
  • 0 kudos

Custom Action using TeraTerm

I like using TeraTerm and am trying to create a custom action to login to an asset. I am a new user and obviously doing something wrong or misunderstanding the actions capabilities. I tried to replicate the Putty action but it does not work. Any idea...

tlflorek by • Engaged Sweeper
  • 5390 Views
  • 2 replies
  • 0 kudos