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Forward emails to Agents by State

I've currently been tasked with exploring the HelpDesk as a replacement for our current software.I've been messing with the email alert templates, and I've been trying to find a way to send an email based on a state to a specific agent.An example of ...

Rudamento by • Engaged Sweeper II
  • 7054 Views
  • 3 replies
  • 2 kudos

Resolved! Migrating Minimal Application/Web Server +

Hi Lansweeper Community,We are in the process of migrating our application and web server to a new server OS.I am trying to find documentation on how to move all configuration settings (including web page configuration, scheduled deployments and anyt...

dscoland by • Engaged Sweeper III
  • 5352 Views
  • 2 replies
  • 0 kudos

Block remote Lansweeper server from scanning

Hello,We have one domain, two remote sites (linked by vpn) and in each site a Lansweeper server.How can I block a remote Lansweeper server scan local site?I don't want the IT admins (each site has a domain admin) scan each other's assets.Thank you.

max_payne by • Engaged Sweeper
  • 7070 Views
  • 3 replies
  • 0 kudos

Knowledge Base Category Drop Down List

I'm having an issue with adding Knowledgebase articles.I have 8 topics in my Knowledgebase, but the Category drop down selection only shows 6 of the topics. Is this a known issue with a fix on the way or is there a setting I am missing?

New Ticket doesn't send Ticket Created E-mail

When I have a user send a ticket in Via e-mail. They never receive the e-mail stating their ticket was created, and what the ticket number is. I see the ticket verification e-mail from that accounts sent box, but the user never receives it. Is the...

taz by • Engaged Sweeper
  • 12766 Views
  • 6 replies
  • 0 kudos

Resolved! how to update asset comments in bulk

Hi Team,We need to know how do we update asset comments in bulk.As performed an activity on some of the server and want to update their comments section with the ticket no and details of action performedKindly assist us.

atul557 by • Engaged Sweeper III
  • 7588 Views
  • 4 replies
  • 0 kudos

printer firmware

Hello,is it possible to scan the firmware/software version of printers with lansweeper and snmp?Andreas

Lindner by • Engaged Sweeper III
  • 4183 Views
  • 1 replies
  • 0 kudos
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