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Asset model differences between Classic and Sites

I'm raising this item in the forums to try and highlight challenges we're facing in moving from Lansweeper Classic to Lansweeper Sites. Mostly to generate discussion, as there doesn't appear to be a great deal of it.One item I'm noting is differences...

Resolved! Email ticket replies creating new tickets

Greetings. I love the fact that users can send to our helpdesk email address and it auto-creates a ticket. However, if they reply to the email they receive regarding the ticket they opened, it opens a new ticket. These replies generally ask for a st...

brigmill by • Engaged Sweeper III
  • 10794 Views
  • 2 replies
  • 2 kudos

Resolved! Ticket Creation

I have been unable to have a help desk ticket created by sending an email via Exchange. I've tried every setting. The email test is good. The email address itself is good. It's actually a distribution group for our PCSupport group. I'm looking to hav...

ewbarley by • Engaged Sweeper II
  • 9463 Views
  • 3 replies
  • 0 kudos

Resolved! Scanning Cisco APs

The devices are model 1600 Cisco Lightweight Access Points. They are controller-based, and (by default) have no user interface (ie, SSH, HTTP). The devices can be pinged. Here is the strange issue. we have ~250 APs, and only 35 are in Lansweeper...

kbuchanan by • Engaged Sweeper
  • 6003 Views
  • 1 replies
  • 0 kudos

Resolved! Scan schedule

Dear all ,Please I want to ask about the lanSweeper scan schedule :Its weekly ?Monthly ?yearly ?Thank you in advance

ysouii by • Engaged Sweeper
  • 7498 Views
  • 1 replies
  • 0 kudos

Resolved! Email not creating tickets (was working) (gmail)

/configuration/HelpdeskEmail/Email not creating tickets. The gmail account that was being used for this is no longer removing the messages from the gmail account either. This was working. Users would send email to support address, email would then cr...

jkot by • Engaged Sweeper III
  • 6768 Views
  • 1 replies
  • 0 kudos

Resolved! Cisco WAPS not associating with Cisco Switchport

Hi All,I have Cisco 2960s switches feeding Cisco AIR-3502i Access points centrally controlled. Any reason why some of the Access points associate with the Switchport they are connected to and why some don't?

iboyd by • Engaged Sweeper III
  • 12664 Views
  • 5 replies
  • 0 kudos

Resolved! Uptime not updating

Hello - For some strange reason the uptime on our assets is not updating. Anyone else experiencing this?

gdudley by • Engaged Sweeper III
  • 5066 Views
  • 1 replies
  • 0 kudos