Hi Lansweeper Community,First of all Happy New Year to all!This discussion was inspired by a recent question from one of our community members about integrating Lansweeper data with Power BI. While we don’t currently have a built-in solution for thi...
I can't figure out how Lansweeper is calculating SLA times. This post was helpful, but I feel like it's still not displaying correctly.First, hours are set to business hours (not calendar)For normal priority tickets, initial response time is 8 hours ...
Hi,Ive created a new ticket and set one of my agents as the default but when we create a new ticket it remains unassigned? The ticket has the box for 'pickup' available?The agent is set up as a 1st line agent if that helps?TIAStuart
Hello,My agents and I all have personal e-mail addresses, as well there being our generic support e-mail address that the HelpDesk is accessing. That is all working great. One thing that is maybe an issue, or maybe isn't working by design is this:We ...
Our Wyse P25 terminals (made by Teradici) are wrongfully scanned from the network point of view.The LAN interface is shown as being connected at 10Mbit, but the switch is declaring 1Gb, as the device's specifications are.
Hello,I'm am trying to export a report with "Asset type" an "OS" on Linux servers.I can't find in which table does the OS appear, tried to add tblOperatingsystem but it showed only windows servers.Can you please help me with the report?thank you
I had customized the Workstations with Out of Date Antivirus report, in fact I had even renamed it. My dept relies on heavily on this report for metrics & performance. Thanks to updating to the newest version of Lansweeper, my report was deleted / ov...
Has anyone got a solution for out of office messages reopening tickets, just need them to be closed and not to reopen.
In my network I have a few dozen servers who all have iLO enabled. When I scan the ranges with the iLO. Some of the iLO's are scanning as Linux devices, some as Web Servers, Some as Remote Access Controllers, network switches, etc. 90% of them come b...
