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Disable Resolve Time SLA

Hello everbodyWe are testing the new Lansweeper Helpdesk Module in Switzerland.Is there a possibility to disable the resolve time and to use just the initial response time in the service level agreement in the Lansweeper configuration? We use the hel...

girimonte by • Engaged Sweeper II
  • 4810 Views
  • 1 replies
  • 0 kudos

Need Approval Cycle for the Support Request

Hi All,How to incorporate the approval cycle in the Support Request?Currently all the Support requests are flowing in directly to Support Person without approval.We want to have the Approval Mechanism only for certain types of Request like "Data Rest...

Resolved! Historical computer log on info

Hi Folks, Needing some help.If I select a PC from my asset list, then select "config / user info /last logon" I can see the last 40 entries of the previous logged on users.Is there anyway to get a report that will go back further than 40 entries? id...

Resolved! Asset Actions

Hello, after update some Asset Actions don't work.Some actions, where the command line, contains a space not work.

dukedizel by • Engaged Sweeper II
  • 4965 Views
  • 1 replies
  • 0 kudos

Uptime calendar shown as sleep mode

Hello,in the uptime calendar our notebooks are all shown that they are in sleep mode, even if they were shut down.This problem seems to be only with Windows 10. Notebooks with Windows 7 are shown correctly.What problem could that be?sincerely Andreas

Lindner by • Engaged Sweeper III
  • 3790 Views
  • 1 replies
  • 0 kudos

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