Error when trying to install the update 10.4.2.0

[eranavni]

When trying to install the new update i get an error that it cannot get the SQL edition altho the SQL server is not in my LS server.

i cannot login directly to the SQL server itself only to the specific DB using SQL credentials.

how can i fix it?

Please see error below.

[Obi_1_Cinobi · Accepted solution]

Hello there!

If you are still facing issues, we have released a new build to work around the issues.

[eranavni]

Thanks, the update is working for me. 

[Obi_1_Cinobi]

Hello there!

As suggested by @KevinA-REJIS , please raise a support case: https://www.lansweeper.com/contact-support/

[KevinA-REJIS]

I got this error as well, I had to run the installer as a domain admin with higher privileges for it to work.

We had a separate permissions issue around AD/SQL, I thought they might be related. But if others are getting this as well, maybe there is something different in this installer compared to previous ones. 

If you haven't already, I would create a case with Lansweeper support.