File Seen As App, Lansweeper Classic

[PapaTuck]

I was informed today that there is a file (.xlsx) on one specific system that Lansweeper sees as an installed Windows store app. I have been asked if this can be corrected? 

[ErikT · Accepted solution]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[PapaTuck]

Thank you. Any idea why a software is tagged as (remove only) in Lansweeper? For example: Apache Directory Studio - (remove only)

[Obi_1_Cinobi · Accepted solution]

Hello there!

Lansweeper mimics your Windows' Add/Remove Programs menu when scanning the registry for installed software. Therefore, it will display the software names as they appear in your registry. More information on how Lansweeper scans software can be found in our knowledge base: https://community.lansweeper.com/t5/managing-software/view-and-scan-software-installations-on-window...

The (remove only) addition means this software can only be uninstalled, it cannot be repaired or changed like some other software can. This falls outside of Lansweepers' support, but more information can be found here: https://superuser.com/questions/278917/what-does-remove-only-mean-for-installed-programs-in-windows-...

[ErikT · Accepted solution]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.