04-17-2024 10:45 AM - edited 06-28-2024 04:04 PM
**Update **
We are aware that some user email addresses have not yet been mapped to our systems and we are actively working behind the scenes to ensure all users are mapped properly. In the meantime, please report any issues here on this form https://www.lansweeper.com/contact/contact-sales/
Please follow the steps below:
Select I have a question about the Support Portal in the How can we help you today? box
Type a full description of your issue in the Anything else? box
Lansweeper Support Portal:
Community Account Creation:
06-27-2024 04:43 PM
I am not able to create a support case. We receive the following message:
"We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your business email address or contact our sales team via this link."
We already have verified that we are using our business email address associated with the subscription.
I wrote to Contact Sales & Customer Service - Lansweeper but, I do not have any answer yet.
06-28-2024 11:17 AM
HI @FelipeCisternas You should be able to open a case now, could you try again?
06-26-2024 11:12 PM
I'm not able to see anything at all under Manage Cases. The entire area is a blank white box and then the footer of the site below it.
06-27-2024 01:29 PM
I’ve sent you a direct message requesting additional information to help us investigate the issue you’re experiencing with the “Manage Cases” section. This issue is unusual and should not typically occur, so we appreciate your patience as we look into it.
Our support team is committed to resolving this issue.