Overview Lansweeper’s deployment functionality relies on dedicated executables that are copied to target assets when software packages are installed or updated. Occasionally, these deployment executables may be flagged by antivirus or vulnerability-s...
Overview The most common Windows scanning errors in Lansweeper are typically caused by: Unstable or blocked network connectionsFirewall restrictionsIncorrect or insufficient scanning credentials Common errors include: RPC Server UnavailablePing Fail...
Lansweeper Cloud is hosted on Amazon Web Services (AWS), which uses dynamic IP address allocation. Because AWS IP ranges change over time, customers who need to whitelist our cloud services by IP address must reference AWS’s published IP range data....
Question What is an Unknown asset? Answer To provide a little more context for the unique identifiers used for Windows computers. Lansweeper uses a combination of the NetBIOS computer name and the domain name for this purpose. The NetBIOS computer...
When deleting an inactive helpdesk agent, you might get the following error: ERROR: Transfer this agent's data to a different agent first. To transfer data from one user to another: Go to Configuration > User Access & Roles in your Lansweeper web c...
Considering a Windows computer's unique key includes its name and domain, a change to either the name or the domain would result in a new asset being generated for the computer. However, a setting called Detect when a Windows computer has been renam...
Question How can I decommission a helpdesk agent? Answer To decommission an agent while keeping the agent's name in historical ticket records, please follow these steps: Set the agent’s account to Inactive: Go to Configuration > User Access & Role...
Question How are users added to the Configuration > User Access & Roles section? Answer Users in the Configuration > User Access & Roles section are added to this list in the following circumstances: When they successfully log on to the web consol...
Question I don't receive the emails from Technical Support? Answer We frequently encounter cases where customers are blocking our Salesforce emails due to geoblocking. In most situations, their network or mail server is blacklisting IP addresses o...
Question How can I track the location of my assets? Answer In Lansweeper, you have a couple of ways to create locations for your assets, as listed below: Lansweeper can retrieve AD location information for Windows computers that are in an Active D...
Question Should I set up IP location–specific package shares for my deployments? Answer Setting up IP location–specific package shares is optional, but it can help distribute network load or ensure that remote computers access deployment files fro...
The empty or blank note issue you're seeing is likely caused by a mismatch in your email configuration settings between the email account you've added and the actual email address used to send the emails. We recommend the following: Go to Configurat...
Currently, we believe this issue is caused by a mysterious problem in Windows. Below is an interesting (but lengthy) article about the phenomenon, including a workaround. Aside from that, there's not much else we can do from a Lansweeper perspective...
Question I have a question regarding security and compliance Answer We would recommend visiting our trust center for more information regarding security and compliance: https://www.lansweeper.com/trust/ If you still have questions about security a...
Question How can I avoid duplicates when adding stock monitors? Answer Monitors get uniquely identified by Lansweeper based on a combination of their scanned manufacturer code and serial number. More on how Lansweeper uniquely identifies assets ca...
Question How can I avoid duplicates when adding stock computers? Answer To prevent asset duplication when manually entering stock assets into your asset inventory, the manual input needs to match the prospective scanned input. To provide some more...
Question How do I remove old links for switch ports? Answer You can clear old switch connections by clicking the Remove Disconnected Devices button in the left-hand pane of switch asset pages. This button will clear all switch port connections tha...
Question Where can I find the uptime information in Lansweeper? Answer Lansweeper displays uptime information in two locations: The Uptime tab on a Windows asset: Lansweeper scans the uptime events (e.g., power-on and power-off events) that occur ...
If you are changing the hostname of a scanning server, you will need to consider several factors. When you change the hostname, you will need to run a database script; otherwise, you will have a duplicate scanning server. Scanning servers are identi...
Question Does Lansweeper support the new Windows LAPS? Answer Lansweeper currently does not support Windows LAPS. Lansweeper only supports the legacy Microsoft LAPS as documented here: https://learn.microsoft.com/en-us/windows-server/identity/lap...
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