When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated E...
Hey Support,We have about 40 hikvision cameras in our network. We recently installed lansweeper but we are not able to scan those camera's. It says the scan is successful but no info is given. Can you help us with that?
Is there a guide on how to migrate the helpdesk ticket history from osTicket to Lansweeper?Currently using osTicket v1.14.2 on RHEL7 ... my Lansweeper is running on Windows2019.
Is there a specific setting somewhere that shows which ticket "states" an end user can see? Currently when end users receive the automated responses from the help desk if they click the Go To Ticket link they are only able to see tickets Closed or C...
tell me please, is it possible to let users see their asset on the site and the ability to wake it up through WOL?
Hi we are testing Lansweeper helpdesk and had a couple of queries. Is it possible to automatically CC our common email id for all tickets raised?We wanted to stop incoming email from generating new tickets however it should be able to update existing...
Hi,When I want to find a ticket that contains one or more words, it only returns the tickets of the current year (or the last modifications of ticket. He does not look in previous years !Is there a way that in the 'Search' section he can search in al...
So, we started implementing GPO for disabling TLS 1.0 and 1.1 and enabling TLS 1.2 and 1.3 on all our systems.But Lansweeper Web interface stopped working because of this. Lansweeper v. 10.3.2.0IIS 8.0 Express and SQL Server 2014 Express LocalDBDoes ...
