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Find answers to technical questions about Lansweeper.
Hello everyone,I had Lansweeper Classic 10.3 installed and noticed that Help Desk tickets with .msg email attachments were not making it into the Help Desk tickets.I just updated our Lansweeper Classic Installation from 10.3 to 10.4 to resolve this i...
The images in mails sent from the helpdesk are not showing, they show an error "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location"I have checked and i...
Hello,is there a possibility to have a ticket created automatically at a certain time on a regular basis?Thanks.GreetingsFlo
When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated E...
Hey Support,We have about 40 hikvision cameras in our network. We recently installed lansweeper but we are not able to scan those camera's. It says the scan is successful but no info is given. Can you help us with that?
Is there a guide on how to migrate the helpdesk ticket history from osTicket to Lansweeper?Currently using osTicket v1.14.2 on RHEL7 ... my Lansweeper is running on Windows2019.
Is there a specific setting somewhere that shows which ticket "states" an end user can see? Currently when end users receive the automated responses from the help desk if they click the Go To Ticket link they are only able to see tickets Closed or C...
tell me please, is it possible to let users see their asset on the site and the ability to wake it up through WOL?
