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Find answers to technical questions about Lansweeper.

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Forum Posts

Images in sent mail not showing

The images in mails sent from the helpdesk are not showing, they show an error "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location"I have checked and i...

Simon_S by Engaged Sweeper
  • 2151 Views
  • 5 replies
  • 1 kudos

Resolved! Outgoing Email Template- Priorities missing

When adding an outgoing email template if I choose a "default" ticket state that lansweeper starts with such as "Closed", "Open", or "In Progress", I am not able to choose an appropriate ticket priority (such as high, medium, low). The prepopulated E...

Cognitnaut by Engaged Sweeper II
  • 2070 Views
  • 3 replies
  • 0 kudos

Snmp Hikvision Camera's

Hey Support,We have about 40 hikvision cameras in our network. We recently installed lansweeper but we are not able to scan those camera's.  It says the scan is successful but no info is given. Can you help us with that?

Allow End Users to See Tickets in Any State

Is there a specific setting somewhere that shows which ticket "states" an end user can see?  Currently when end users receive the automated responses from the help desk if they click the Go To Ticket link they are only able to see tickets Closed or C...