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Resolved! Rescan Asset takes 5+ minutes after updating to 10.2.4.0

We recently upgraded our Lansweeper server from the previous version to the most current. We've noticed that when we use the Rescan Asset feature it now takes anywhere from 5 to 6 minutes for the scan to complete. It doesn't matter if the system is p...

jdansacket by • Engaged Sweeper II
  • 4375 Views
  • 5 replies
  • 0 kudos

Information about cluster in vmguest (VMware/Vcenter)

Hello! We are scanning Vcenter and lansweeper is showing all the information about hosts, clusters, datastores and vmguests. But when you go into a vmguest it doenst show the information about the cluster for example... it only shows on which host is...

vitorlube by • Engaged Sweeper
  • 836 Views
  • 0 replies
  • 0 kudos

Auto add Note to a ticket

HiAre we able to automatically add a quick response or note to a ticket that is a specific ticket type?For e.g. we want automatically add a note to a "New User" ticket type that has all the information that needs to be completed.

CarlVE by • Engaged Sweeper
  • 1153 Views
  • 1 replies
  • 0 kudos

Last Active Scan

We have computers reporting in using lspush, I'd also like to perform a daily active scan, is there a way to report on the last time a computer had an active scan? I found reference to tblAssets.LastActiveScan and I can save this in a report but it's...

Wes by • Engaged Sweeper
  • 3021 Views
  • 3 replies
  • 0 kudos

Resolved! specific assts to Group

Hi at all, I need to allow the view of a specific assets group for a specific user group. It's possible make it on LS? for example: AD group (A) can only view ( printers Assets )   thank you Ahmed  

e5wa85 by • Engaged Sweeper
  • 1974 Views
  • 2 replies
  • 0 kudos

Missing .msg file attachment

Hi all,Recently we've noticed that .msg files are not being included as attachments whenever the ticket is created/updated from an email source.We are using O365 with Microsoft Graphs integration. The .msg file can be found in the mailbox so that is ...