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Help Desk Users Required To Have Email

We have several AD users that do not have email and do not need an email address. Unfortunately they are not able to even access the Lansweeper dashboard without entering an email. I've tried using the same email address of another employee that's at...

Vrogers by • Engaged Sweeper II
  • 5074 Views
  • 2 replies
  • 1 kudos

Lansweeper Help Desk

How easy is it to setup help desk? Would this require us to use professional services for us to setup?Thank you

madual by • Engaged Sweeper
  • 3959 Views
  • 1 replies
  • 0 kudos

Agent profile

We have a situation where one of our Agents with Administrator+Agent permissions changed to Standard user. When we login with your credentials start with "Website Access" not with Admin or Agent permissions.Thanks

hugomaya by • Engaged Sweeper
  • 1778 Views
  • 0 replies
  • 0 kudos

Export Ticket List

In the Help Desk, I can add a new tab and create filters and columns to display the list of tickets I am interested in. Is there anyway to then export that list to an Excel sheet?

chogan201 by • Engaged Sweeper III
  • 8662 Views
  • 4 replies
  • 1 kudos

Ticket Dispatching - Assigns to wrong agent

We have 3 simple ticket dispatching rules to assign tickets to one of three agents based on a "like" condition in the description. However, tickets are always assigned to the third agent regardless of the like condition being met for another agent.Ex...

jjmcb by • Engaged Sweeper
  • 2444 Views
  • 0 replies
  • 0 kudos

Report editing

I have the report that shows all the devices not on the current Windows 10 build, which works fine. However, when I run it some machines from previous years show up on it. How can I add to this report, criteria that only queries devices that have bee...

jkrato21 by • Engaged Sweeper
  • 3964 Views
  • 1 replies
  • 0 kudos