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Lost Configuration tab (Admin rights)

Hi, we have lansweeper (last version 8.0.130.19, Win Server 2016 standard, IIS express,SQL 2014 Local DB) with active directory authentication. At first we had 2-3 specific accounts with which we administer Lansweeper. We tried to put an AD group for...

kspap by • Engaged Sweeper
  • 4256 Views
  • 1 replies
  • 0 kudos

unable to scan home workers

Hi All,Like the rest of the world, our workforce is working remotely, but when I look at assets I see nothing has updated since the beginning of March. For example, my laptop is connected via a VPN to the office right now and it is not being scanned ...

Only 1 Basic Action not working?

I'm currently on the newest version of Chrome and attempting to use the extension for actions. I've had to reinstall it a few times, but I seem to have it working. Well, mostly working.I can currently do everything fine, except opening assets as a HT...

DotWAD by • Engaged Sweeper
  • 3561 Views
  • 1 replies
  • 0 kudos

Mapped Drives Incorrect

Hi Everyone,I've been told that the LS Mapped Drive report searches the registry for persistent network drive connections. I'm finding many machines that have those keys in the registry but they are not appearing on the report.Am I misunderstanding t...

GeneDi by • Engaged Sweeper
  • 2907 Views
  • 1 replies
  • 1 kudos

Office 365 32bit vs 64bit?

Is it possible to tell which version of Office is installed on machines in LAN Sweeper? I'm trying to figure out who has 64bit installed and who has 32bit and was hoping that LanSweeper could aide me in that.Thanks in advance!

joep by • Engaged Sweeper
  • 7786 Views
  • 2 replies
  • 0 kudos

"add cc user" doesn't show the correct listings

When a user creates a new ticket using the option "add cc user" this dropdown list shows all AD user inside the AD.For a more detailed example we can manage this:If we go to "Configuration-------------> User Access & Roles" we can see our only 100 ac...

Default User Date Format

I cannot seem to find where to set the default date format for new users.eg. the current one is MM-dd-YYYY and we need to set it to dd-MM-YYYYI found the KB on users changing it themselves, but we'd prefer to set it to our company's preference as the...

AEMIT by • Engaged Sweeper II
  • 5012 Views
  • 2 replies
  • 0 kudos

Lansweeper load the disk subsystem

Hi! Our installation of Lansweeper briefly loads the disk subsystem very much. Max 14000 IOPS, 900 mb/s Why is this happening ? Is it possible to reduce the load somehow ?We have 5 scanning servers and a separate SQL instance.