When opening a ticket, an email is generated in which only the ticket number is indicated. Is it possible to insert the entire body of the ticket in the email?
Hello, I would like to know if there is possible another way to get assets location (country or city), at the moment we have tables "IPLocation" and "Location" which get VPN IP location instead real device local ip location or just a null column val...
Buenas!! Necesito de su ayuda ya que al momento de ingresar la query del patch tuesday march me sale el siguiente mensaje:lansweeper there was an error parsing the query. [ token line number = 1,token line offset = 8433,token in error = right ]Saludo...
Is it possible to automatically set the value of a custom field based on properties of an asset? For example, I have a dropdown custom field I created with multiple possible values. I manually set the assets I needed to, but going forward would lik...
Is it possible to change a user on a ticket automatically? For new users we get an automated email from our HR system software. This generates a ticket and uses that email as the user that submitted the ticket. I would like those tickets to have o...
I am seeing a misreporting between some of my machines and the information in Lansweeper. I pushed out Win10 Upgrades last month, and some machines are not updating the OS version in Lansweeper. In the same report, I can tell some machines are refl...
I am trying to deploy the upgrade from Windows 10 1909 to 2009 using Lansweeper but it keeps failing.If I use the System Account the result I get is:Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (xxxxxxx). ShareCredential: ...
We just started lansweeper ticketing system, and i was wondering if i could capture emails into existing tickets or generate tickets from a email by using a outlook plugin that does this for me from lansweeper.I used other ticket systems at my previo...
