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Unable to send to External Email

We have integrated Lansweeper with AD and we are having issues with outbound emails to users that are not in AD. Emails into the ticket system will create tickets automatically for both domain and non-domain users. This is working as we intend it to....

cli_ab by • Engaged Sweeper II
  • 11704 Views
  • 6 replies
  • 0 kudos

Deployment "When Computer Offline"

Hello Forum,I have a question to the "When Computer Offline" function.We tried using the "Retry During xx" yesterday, and we set it to "1 Week"I have a question then; Does it try during the 1 week to deploy the package when computer is online? or doe...

OliverCH by • Engaged Sweeper
  • 3013 Views
  • 1 replies
  • 0 kudos

Canonical Name of Object

Is there a way I can change the representation of the result of the OU(Canonical Name of object) here in Lansweeper?eg.instead of "OU=Test, OU=Prod Users, OU, OU=Testing OU, DC=mydomain, DC=COM" I want to show this kind of format so I can read the re...

RayPamps23 by • Engaged Sweeper II
  • 3589 Views
  • 1 replies
  • 0 kudos

Resolved! Help Ticket Catagories

We are currently using Trackit and looking at switching over to Lansweeper for our helpdesk management system. In trackit we have some catagories that if choosed will make a second drop down available, or maybe even a third. How can this be accompl...

Second Helpdesk Queue with separate incoming email

Right now, if someone emails it@domain.com, Lansweeper will create a Helpdesk ticket.I want to know if it is possible to create a second incoming email (devops@domain.com) and have it create a ticket for a completely separate group of people.In the e...

hcssit by • Engaged Sweeper
  • 6515 Views
  • 3 replies
  • 0 kudos

already successful

Hi Lately, whenever I deploy several packages in Lansweeper on to a machine (one after the other), Lansweeper will try to deploy previously successfully deployed packages before trying to deploy the one I just tasked.For example:I just set up a new n...

Access Knowledgebase

Hi,using 8.0.130.12If i create a new article in knowledgebase i get the error messageWebServer Error "Object reference not set to an instance of an object".This happens on a Lansweeper ScanServer with IIS and also on a seperate ScanServer with IIExpr...

daigls by • Engaged Sweeper III
  • 5372 Views
  • 1 replies
  • 0 kudos

Can't see PCs plugged into phones

Hello, I just fired up a trial for Lansweeper. I'm trying a few of our remote sites first, based on IP range. In this particular location almost all of the PCs are connected to Cisco VOIP phones. (The 'computer' port on the back of the phone) Lanswee...

javeryt by • Engaged Sweeper
  • 4687 Views
  • 3 replies
  • 1 kudos