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Add New Asset

When I click on a network switch it will show the MAC address of the device connected.I want to identify what is on this port, so I add a new asset. Give asset name, IP, same MAC Address, etc.It will then add it, but when it tries to rescan I get an...

Brian0317 by • Engaged Sweeper
  • 2784 Views
  • 1 replies
  • 0 kudos

Resolved! Users cannot access Helpdesk

Our end-user are not able to see the helpdesk section of Lansweeper. When they go to the website, all they see is a page saying they don't have access.We are using Windows authentication and the user I'm testing with is in the users list.PS - I sear...

Elwood472 by • Engaged Sweeper II
  • 4009 Views
  • 1 replies
  • 0 kudos

list of all KB articles and who wrote them

I know that I saw it someplace, but I can't find it now.I want to get a list of all knowledge base articles, who wrote them, and when they were written. I can't seem to find it anyplace though. Did I just dream I found it before? I tried writing ...

pryan67 by • Champion Sweeper II
  • 2172 Views
  • 1 replies
  • 0 kudos

Search by ticket number

HI!i don't seem to be able to search ticket by their ticket number. Even if i know the ticket number and search it, i got no results (nothing to display). Could you tell me if it's possible to search by ticket number and if so, how to do it?Bests,

Techno by • Engaged Sweeper II
  • 13448 Views
  • 6 replies
  • 0 kudos

Server Errors

One of our main applications is hosted in the cloud. Our active directory enviroment is also being reproduced in the cloud as well by that vendor. This makes sure that any changes in access in AD on our side are synced in the cloud. If I look in th...

snmp trap HP 1910 switch

I am testing your program. And I have a question.How can I receive notifications from my HP switches that the port has become active?I know that snmp trap is used for this function in the switch. I have targeted my server Lansweeper.How can I impleme...

info1 by • Engaged Sweeper
  • 3123 Views
  • 1 replies
  • 0 kudos

Suggestions

Good Afternoon All,Where would I be able to send suggestions to or to see if a suggestion that I have would be in the development pipeline?Thank youRamon

RamonS by • Engaged Sweeper
  • 3000 Views
  • 1 replies
  • 0 kudos

USB Device Serial Numbers

Does lansweeper not scan USB connected devices and them to assets? We have may computers that have USB attached scanners, and they are not showing up. I go to the asset page of the computer and look under Hardware and USB devices and I see the scanne...