This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

New ticket auto-assignment & default state

Hi folks,At present, when an agent manually creates a ticket in the helpdesk, it automatically assigns that ticket to them - the creator.Is there any way to prevent this behaviour - so manually created tickets are unassigned, either by default or by ...

hert6079 by • Engaged Sweeper
  • 4542 Views
  • 1 replies
  • 0 kudos

Can't see devices on Lansweeper

Hello,I am new to Lansweeper, and recently installed Lansweeper(web version) on a device on our school network(Wi-Fi).I was asked to put in the password for the device, and I put in the PIN that I am using to sign in.Now when I sign in to Lansweeper,...

tlifshitz by • Engaged Sweeper
  • 6042 Views
  • 3 replies
  • 0 kudos

"Out of memory" in errorlog.txt

Hi,I have the problem, that some clients are not able to scan nor .If I try to deploy software to those clients the following error appears:Error. Wrong Credentials: Global (domain\administrator)In the file "errorlog.txt" it shows:2021-04-30 16:uapc:...

duagon by • Engaged Sweeper
  • 1686 Views
  • 0 replies
  • 0 kudos

Installation issues

Hi,Could someone help me please? I like the description of Lansweeper and successfully installed it onto a PC. However I would like to install it onto a Windows DC. I've tried the standalone install but get the usual -1 error and can't start the LANS...

Troy by • Engaged Sweeper
  • 3533 Views
  • 2 replies
  • 0 kudos

End of Life Asset Report

Hello - the Lansweeper article at https://www.lansweeper.com/eol/are-you-prepared-for-windows-10-end-of-life/?utm_source=rss&utm_medium=rss&utm_campaign=are-you-prepared-for-windows-10-end-of-life states that Feature Update 1909 for Enterprise versio...

djbradley by • Engaged Sweeper II
  • 9556 Views
  • 5 replies
  • 1 kudos

Translation settings not saved

Hi,v. 8.3.100.23Wwe got a issue with translations,We choose below settings but theese settings are not saved, it jumps back to English. So the buttons like "Pick up" and note types are still in English.Default Language:Swedish TranslationsLanguages:S...

Combobox translation

Hello,is it possible to translate the combobox (in the ticket content) items (values) ?I can tanslate the name/label of the combobox but not the itemsenglishlabel: coloritem1: reditem2: greengermanlabel: Farbeitem1: reditem2: greenI've added the valu...