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Two things in Deployment not working (they used to)

I have about 50 deployment scripts that I've made without any problem. Suddenly I would add a step and submit, then it just vanishes now. It was doing it half the time, now it does it every time. It's probably an easy fix but I gotta know what it ...

jroach by • Engaged Sweeper
  • 3696 Views
  • 2 replies
  • 0 kudos

Change callto: to tel:

Is there a way to change the URL of the phone number from callto: to tel:?In our case, our CTI software would then be able to interpret this (tel:) and we would dail over it.

SyncMasta by • Engaged Sweeper III
  • 2828 Views
  • 1 replies
  • 0 kudos

Restrict users to ONLY the helpdesk portal page

Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?Thank y...

Resolved! Helpdesk report for tickets for all on one reason

I have set the HD up this way and need to run the report from this site.https://www.lansweeper.com/forum/yaf_postst16360_Helpdesk-report---subcategory.aspx#post55047But I want to add each ticket reason beneath, not just one, so I thought this would w...

Tholmes by • Engaged Sweeper III
  • 5267 Views
  • 2 replies
  • 0 kudos

Wipe LS data

Hello community!Is there a way to wipe all the data from LS? I found a topic from 2012 with a script to run, but as it is too old, I believe it may be outdated after 9 years, right?Also, we use LsAgent on our Windows and Mac laptops. By wiping the da...

roberto_m by • Engaged Sweeper III
  • 1648 Views
  • 0 replies
  • 0 kudos

Office 365 connector not working

Hi,I have created an Office 365 connector in Scanning Methods with my Office 365 username and my password, however when the scan is run the error message "Unable to login using credentials for '...'"I am 100% sure I'm using the correct 365 username a...

stever by • Engaged Sweeper II
  • 6136 Views
  • 3 replies
  • 0 kudos

Helpdesk Users combining with AD User

We have a lot of Helpdesk users that aren't connected with the AD user. How are those two accounts synced? It seems to be very random as to which account is used when a ticket is created. Is there a easy way to push for all users that have a matchi...

IP Addresses

We changed the IP addresses for VOIP phones but Lansweeper hasn't picked up the new IP addresses. I tried a manual scan on a couple but still not recognizing new IP.

kgraham by • Engaged Sweeper
  • 1539 Views
  • 0 replies
  • 0 kudos