This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Community FAQ

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Sign in/Join

Restrict users to ONLY the helpdesk portal page

Looking to Restrict users to ONLY the helpdesk portal page, and then only to the tickets page with respect to the tickets they own.I've gone to configuration\users access & Roles however nothing set to "helpdesk" ONLY - am I missing something?Thank y...

Resolved! Helpdesk report for tickets for all on one reason

I have set the HD up this way and need to run the report from this site.https://www.lansweeper.com/forum/yaf_postst16360_Helpdesk-report---subcategory.aspx#post55047But I want to add each ticket reason beneath, not just one, so I thought this would w...

Tholmes by • Engaged Sweeper III
  • 5293 Views
  • 2 replies
  • 0 kudos

Wipe LS data

Hello community!Is there a way to wipe all the data from LS? I found a topic from 2012 with a script to run, but as it is too old, I believe it may be outdated after 9 years, right?Also, we use LsAgent on our Windows and Mac laptops. By wiping the da...

roberto_m by • Engaged Sweeper III
  • 1656 Views
  • 0 replies
  • 0 kudos

Office 365 connector not working

Hi,I have created an Office 365 connector in Scanning Methods with my Office 365 username and my password, however when the scan is run the error message "Unable to login using credentials for '...'"I am 100% sure I'm using the correct 365 username a...

stever by • Engaged Sweeper II
  • 6160 Views
  • 3 replies
  • 0 kudos

Helpdesk Users combining with AD User

We have a lot of Helpdesk users that aren't connected with the AD user. How are those two accounts synced? It seems to be very random as to which account is used when a ticket is created. Is there a easy way to push for all users that have a matchi...

IP Addresses

We changed the IP addresses for VOIP phones but Lansweeper hasn't picked up the new IP addresses. I tried a manual scan on a couple but still not recognizing new IP.

kgraham by • Engaged Sweeper
  • 1544 Views
  • 0 replies
  • 0 kudos

Remove devices with no Last Seen date

I have some 250 devices that are showing up in LANSweeper with no Last Seen date in their data. So they don't seem to be getting deleted by the normal clean-up process for devices over X days old. Is there a way to manually delete these machines?

Brendan440 by • Engaged Sweeper II
  • 1634 Views
  • 0 replies
  • 1 kudos