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Set Custom Fields Conditionally?

Is it possible to automatically set the value of a custom field based on properties of an asset? For example, I have a dropdown custom field I created with multiple possible values. I manually set the assets I needed to, but going forward would lik...

mgeertz by • Engaged Sweeper II
  • 3724 Views
  • 2 replies
  • 0 kudos

Change user on ticket automatically

Is it possible to change a user on a ticket automatically? For new users we get an automated email from our HR system software. This generates a ticket and uses that email as the user that submitted the ticket. I would like those tickets to have o...

Ed by • Engaged Sweeper III
  • 6962 Views
  • 3 replies
  • 3 kudos

Updates to OS Version Not Reported

I am seeing a misreporting between some of my machines and the information in Lansweeper. I pushed out Win10 Upgrades last month, and some machines are not updating the OS version in Lansweeper. In the same report, I can tell some machines are refl...

KMCAKU by • Engaged Sweeper
  • 1641 Views
  • 0 replies
  • 0 kudos

Windows 10 1909 to 2009 Upgrade

I am trying to deploy the upgrade from Windows 10 1909 to 2009 using Lansweeper but it keeps failing.If I use the System Account the result I get is:Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (xxxxxxx). ShareCredential: ...

chogan201 by • Engaged Sweeper III
  • 2086 Views
  • 0 replies
  • 0 kudos

Outlook plugin for lansweeper ticket system?

We just started lansweeper ticketing system, and i was wondering if i could capture emails into existing tickets or generate tickets from a email by using a outlook plugin that does this for me from lansweeper.I used other ticket systems at my previo...

duckface by • Engaged Sweeper
  • 2173 Views
  • 0 replies
  • 1 kudos

Scan Server Friendly Name?

Is there a way to change the scanserver name to a friendly name - so the actual hostname of the server isn't exposed to end users? Thanks.

AtariFX by • Engaged Sweeper
  • 1419 Views
  • 0 replies
  • 1 kudos

LsAgent not updating - Computer not scanned?

2 of 32 computers not scanned All others are scanned and data is updated It is obviously getting info from LsAgent as it knows it is not the latest revision.Last LsAgent Scan: 08/11/2020 09:33:32 - 7.2.110.11 - Warning: Latest LsAgent version is 7...

mk by • Engaged Sweeper
  • 2686 Views
  • 1 replies
  • 0 kudos

Assets Windows on Microsoft Intune

You have integrated scan targets for Microsoft Intune which is great for our mobile devices. However, you did not take advantage of this connector to scan Windows devices. Indeed, all our Windows devices are not managed by SCCM but by Intune, it coul...