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Office 365 connector not working

Hi,I have created an Office 365 connector in Scanning Methods with my Office 365 username and my password, however when the scan is run the error message "Unable to login using credentials for '...'"I am 100% sure I'm using the correct 365 username a...

stever by • Engaged Sweeper II
  • 6371 Views
  • 3 replies
  • 0 kudos

Helpdesk Users combining with AD User

We have a lot of Helpdesk users that aren't connected with the AD user. How are those two accounts synced? It seems to be very random as to which account is used when a ticket is created. Is there a easy way to push for all users that have a matchi...

IP Addresses

We changed the IP addresses for VOIP phones but Lansweeper hasn't picked up the new IP addresses. I tried a manual scan on a couple but still not recognizing new IP.

kgraham by • Engaged Sweeper
  • 1607 Views
  • 0 replies
  • 0 kudos

Remove devices with no Last Seen date

I have some 250 devices that are showing up in LANSweeper with no Last Seen date in their data. So they don't seem to be getting deleted by the normal clean-up process for devices over X days old. Is there a way to manually delete these machines?

Brendan440 by • Engaged Sweeper II
  • 1706 Views
  • 0 replies
  • 1 kudos

.ppkg Deployment

I'm currently attempting to upgrade a large number of Windows 10 Pro PCs to Windows 10 Enterprise using a .ppkg file. From what I understand the normal route to accomplish this is with a Powershell script. However, I have a pretty locked down environ...

MS Access runtime - deployment

Need to push MSAccess 2016 runtime.Followed https://silentinstallhq.com/microsoft-access-2016-runtime-silent-install-how-to-guide/But I keep on getting Result: Deployment ended: This operation is not enabled on this platform.I have tried installer an...

Ticket Notification to All Agents when Assigned

I can't seem to find an outgoing email template to allow notifications to be sent to all agents when a ticket has been assigned. We get a number of tickets that come in over the weekend and have no idea if a ticket is assigned unless we log into the...