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OTRS Import / Export Template Script

Hello,we are going to switch from OTRS to Lansweeper Helpdesk soon. I was wondering if someone already has a migration script to export Tickets from OTRS and a maybe a SQL-Script or CSV-Template to import them into Lansweeper?Thanks a lot in advance....

Scanning FortiAP 221E

Hi I get the following error while scanning a FortiAP221E: "Errors found while scanning: Could not connect to SSH with credentials Global SSH (administrator), Global Citrix (root)"I guess there is something I should change in the scanning credentials...

Resolved! Office 2016 Deployment

I am trying to create a deployment package for Office 2016. I tried modifying the Office 2010 package listed but am still having failures. The remote PCs are Windows 7, both 32 and 64 bit. PackageShare}\Installers\Office2016\Pro\setup.exe/adminfile ...

GaryT by • Engaged Sweeper
  • 10563 Views
  • 4 replies
  • 0 kudos

Deploys are not sent to the computer- Surface X Pro

Good afternoon! I have two Surface X Pro laptops that have the lansweeper client but when sending deploys from the console, they are not installed. Tells me that:Result: Package timeout reached. Unknown last result. Timeout: (300Sec). Credential: (tu...

Scans returning no info

We trialed Lansweeper a few months back and had great success, we were able to easily find all our assets just by scanning our IP ranges. We decided to move the LS instance to it's own server, after we got the server up and running and re-installed L...

jriggs by • Engaged Sweeper
  • 14160 Views
  • 9 replies
  • 0 kudos

Remote Registry 2019

I am still using the remote reg file for connecting to remote registries now working perfect with windows 10!Working since 2013.download path:https://cdn.pdq.com/aa/files/startreg.exeAction:{actionpath}startreg.exe {computer}Cheers all ADMINS

EB by • Engaged Sweeper III
  • 13098 Views
  • 4 replies
  • 0 kudos

Forcing User to refer to KB before submitting ticket

in lansweeper helpdesk.... i am trying to figure out a way to prompt a user to refer to the knowledge base BEFORE submitting a ticket. Example: outlook running slow or outlook won't open....i want to refer them to the knowledge base where i have cr...