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File Scanning

I use file scanning to see when a program was last accessed, for example %programfiles(x86)%\Microsoft Office\Office16\winword.exeEven though i use the software every day, the result of "lastaccess" is in the past: 05/02/2020The Clients are scanned e...

Horst by Engaged Sweeper
  • 5825 Views
  • 5 replies
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Custom Widget

Is there a widget already created that is similar to the OS widget, but shows browser types and amount of assets that have each?

Lansweeper scanning windows account

I want to create a service account for scanning desktops that is only used for that purpose. I'd prefer not to use an account that is domain administrator. Is there a way to limit the security permissions of the account? I'd like to have just the spe...

Scanning Network Switches

Hello everyone,I am unable to scan for network switches. I have tried with the Lansweeper Device Tester and the SNMP scans just fine however, when I scan for switches it doesn't find anything. I have also tried scanning by IP range and it doesn't fin...

SPedraza by Engaged Sweeper
  • 12882 Views
  • 5 replies
  • 0 kudos

emailing subscriber

We noticed that when I set another agent in our IT department as a subscriber to a ticket that I am the primary agent that they do not get the initial ticket emailed when I create the ticket. However, if I add a new message to the ticket, they get th...

rallen by Engaged Sweeper II
  • 3498 Views
  • 1 replies
  • 0 kudos

Direct Links to Different Ticket Types

Found this discussion back in 2018. I'd love to see this become a feature.https://www.lansweeper.com/forum/yaf_postsm56055_Open-new-ticket-with-preset-type.aspx#post56055I want users to be able to click on a link and start a new ticket with the ticke...

WilsonTech by Engaged Sweeper II
  • 3681 Views
  • 1 replies
  • 0 kudos

Jan 2020 Patch Tuesday Report

It appears that with Microsoft's release of KB4532695 (and others), the report for the Jan2020 Patch Tuesday now shows systems as being out of date. On at least a couple of systems KB4528760 is removed when KB4532695 is installed (MS says that 695 s...

astockton by Engaged Sweeper
  • 6255 Views
  • 5 replies
  • 2 kudos