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Email Notifications for AD Users

After a ticket is submitted via the HelpDesk console and an agent has responded, is there a setting or option to have an email notification sent to that specific AD user notifying them of the response to their ticket? We have numerous users whose pri...

Vrogers by • Engaged Sweeper II
  • 6214 Views
  • 3 replies
  • 0 kudos

How EXACTLY Does LS Count Assets?

I received a notification that my scanning license asset limit is currently at 95%. So I am beginning the daunting task of trying to find where assets are being counted, if there are any duplicates, whether I can exclude them, etc.How does LS ACTUAL...

mhammond by • Champion Sweeper
  • 16443 Views
  • 10 replies
  • 0 kudos

Lansweeper support levels

Hi, based on support inquiry, I received this support level descripton by email:"Monday to Thursday 08.30 - 12.00 | 13.00 - 20.00 CET and Friday 08.30 - 12.00 | 13.00 - 17.00 CET.Our technical support is exclusively over email which also makes it eas...

aldo22 by • Engaged Sweeper
  • 7153 Views
  • 5 replies
  • 0 kudos

What happened to the Drivers?

Hey there!I may be late to the party but for about 6 months lansweeper doesn't show driverversions anymore.Or rather:for example: the intel gfx driver won't show up the in the software inventory anymore.we haven't changed anything regarding scanning ...

Uptime not scanned

Uptime on computers are not updated when scanned.Lansweeper version: v. 7.2.107.4Uptime scanning have been enabled in "Scanned Item Interval"This behavior have been seen over the last 5-6 months.ThanksKent

KentK by • Engaged Sweeper
  • 2917 Views
  • 1 replies
  • 0 kudos

Scan for file in Application directory

I have a product that requires a new configuration file to be pushed out to it. Unfortunately, members of the help desk haven't kept up the computer name list and we need to scan to build a fresh list. I need to be able to see if a file exist in some...

cody_bbh by • Engaged Sweeper
  • 2433 Views
  • 1 replies
  • 0 kudos
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