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auto select agent, after you select ticket type

hi,even though its set under the configuration, ticket content, ticket types, the default agent never kicks in.as in, if i change the ticket type to windows, then it should default to the agent who deals with windowsSimilarly, if i wanted to change ...

Resolved! some LsAgents not working

Hello everybody,I am having some troubles with the LsAgent polling from some Windows computers.I have over 250 computers with the LsAgent installed and all from the same deployment script but 20% of them don't show up on the LsAgent Assets page.When ...

AM13337 by • Engaged Sweeper III
  • 14621 Views
  • 5 replies
  • 0 kudos

LSAgent installation failure

Good morning,I have submitted this issue to Support, and have not heard back at this point. But, also wanted to see if others are experiencing it. I am in the process of setting up Lansweeper for my company. I have several remote users, so I am al...

Event Filter Widget Cases

Hello guys,I'm running an event filter widget which is supposed to show event id 19 for successful windows update, but it also happens to show some events by other manufacturers (looking at you, intel). and also there's a lot of movement of windows d...

taext by • Engaged Sweeper
  • 3084 Views
  • 0 replies
  • 0 kudos

Email - Email notifications not working

When tickets are created there are no email notifications going out to the Techs. Under Outgoing Email Templates (Configuration/Email Settings) I have checkmarked the Ticket Creation Sent to Users. But no one is receiving any email notifications. Are...

BruceTran by • Engaged Sweeper
  • 2348 Views
  • 0 replies
  • 0 kudos

Chrome issues with Lansweeper

I currently have IE working with Lansweeper. However, I get an error with using Chrome. We have Lansweeper installed on Server 2019 and we are using IIS to manage the website to get to it with our environment. There are no errors within IE so we know...

jwillard by • Engaged Sweeper
  • 8095 Views
  • 3 replies
  • 0 kudos